To fix this, you need to sign out and then sign back in with the correct account.įrom the upper right corner, select the name you signed in with, and then select Sign out. Or you may have more than one Microsoft account and you're signed in with the wrong one. For example, it's possible you're signed in with a personal Microsoft account instead of your work or school account and the version of Office you're trying to install was provided through your work or school. Check what account you're signed in with, it may be the wrong accountĬheck which email address you signed in with by looking in the upper right corner of the window. See Install or reinstall Office through Microsoft HUP. Some versions of Office purchased through HUP don't need an account.
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